Terms of Service & Liability

Last Updated: January 30, 2025

Important: Please read these terms carefully before using Convertico. By using our software, you agree to these terms.

1. Acceptance of Terms

By purchasing, downloading, installing, or using Convertico ("the Software"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Software.

2. License Grant

2.1 What You Get

Subject to your compliance with these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:

Install and use the Software on the number of devices specified in your license tier
Use the Software for your internal business operations
Receive updates for the period specified in your license

2.2 What You Don't Get

You may NOT:

Reverse engineer, decompile, or disassemble the Software
Modify, adapt, or create derivative works of the Software
Rent, lease, lend, sell, redistribute, or sublicense the Software
Remove or alter any proprietary notices on the Software
Use the Software for any unlawful purpose
Exceed the number of installations permitted by your license

3. License Tiers

Small Team ($299): Up to 5 device installations
Business ($699): Up to 20 device installations
Enterprise ($1,499): Unlimited device installations within your organization

One license key per tier. Each installation must be for your organization's use only.

4. Payment Terms

4.1 Pricing

All prices are in CAD and are one-time payments unless otherwise specified. Prices are subject to change with 30 days notice for future purchases.

4.2 Refunds

We offer a 30-day money-back guarantee from the date of purchase. To request a refund, contact sales@convertico.ca with your license key and reason for refund.

4.3 Taxes

Prices do not include applicable taxes. You are responsible for all taxes associated with your purchase.

5. Updates & Support

5.1 Software Updates

Small Team & Business: Free updates for 1 year from purchase date
Enterprise: Free updates for life
After the free update period, you may purchase extended updates for $99/year
The Software continues to work even if you don't renew updates

5.2 Support

Small Team: Email support, 48-hour response time
Business: Priority email support, 24-hour response time
Enterprise: Dedicated support with phone/video, same-day response

6. Warranty Disclaimer

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

We disclaim all warranties, express or implied, including but not limited to:

Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties that the Software will meet your requirements
Warranties that the Software will be uninterrupted, timely, secure, or error-free

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DAMAGES.

7.1 No Liability For

We are NOT liable for:

Data Loss: Loss of files, data corruption, or failed conversions
Business Losses: Lost profits, lost revenue, lost business opportunities
Indirect Damages: Consequential, incidental, special, or punitive damages
Third-Party Claims: Claims arising from your use of converted files
Security Breaches: Unauthorized access to your devices (not caused by the Software)

7.2 Maximum Liability

Our total liability to you for all claims arising from your use of the Software shall not exceed the amount you paid for your license.

7.3 Your Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

Backing up your original files before conversion
Verifying the accuracy of converted files
Testing conversions before using in production
Securing your devices and license keys
Compliance with applicable laws and regulations

8. File Conversion Accuracy

Important Notice: File conversions are complex and may not always be perfect. We make our best effort to provide accurate conversions, but:

Complex formatting may not convert exactly
Some features in source files may not be supported in target formats
Fonts, colors, and layouts may change
Embedded objects may be lost or altered

You must review all converted files before using them for important purposes.

9. Compliance & Legal Use

9.1 Your Obligations

You agree to:

Use the Software only for lawful purposes
Comply with all applicable laws and regulations
Not use the Software to infringe intellectual property rights
Not use the Software to process illegal content
Maintain appropriate security for your devices

9.2 Canadian Healthcare Privacy Compliance

Convertico's architecture supports compliance with Canadian healthcare privacy laws including PIPEDA (federal), PHIPA (Ontario), PHIA (Manitoba), HIA (Alberta), and all provincial health information protection acts. However, YOU are responsible for your own compliance program, including:

Conducting privacy impact assessments
Implementing appropriate safeguards
Training your workforce on privacy requirements
Maintaining audit logs as required by your jurisdiction
Obtaining patient consent where required

Because all processing happens locally and we don't receive, maintain, or transmit personal health information, healthcare organizations maintain full custody and control of patient data.

10. Intellectual Property

The Software and all related intellectual property rights are and remain our exclusive property. Your license does not transfer any ownership rights to you.

11. Termination

11.1 By You

You may terminate your license at any time by uninstalling the Software and ceasing all use. Termination does not entitle you to a refund after the 30-day guarantee period.

11.2 By Us

We may terminate your license if you:

Breach these terms
Exceed your installation limits
Use the Software for illegal purposes
Reverse engineer or modify the Software

11.3 Effect of Termination

Upon termination, you must immediately cease using the Software and uninstall it from all devices.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Software
Your violation of these terms
Your violation of applicable laws
Your infringement of third-party rights

13. Force Majeure

We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

14. Governing Law

These terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario.

15. Dispute Resolution

Before filing any lawsuit, you agree to first contact us at sales@convertico.ca to attempt to resolve the dispute informally. We commit to responding within 30 days.

16. Export Compliance

You agree to comply with all export laws and regulations. You may not export or re-export the Software to prohibited countries or individuals.

17. Entire Agreement

These terms constitute the entire agreement between you and Convertico regarding the Software and supersede all prior agreements.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

19. No Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

20. Changes to Terms

We may modify these terms at any time by posting the updated terms on our website. Continued use of the Software after changes constitutes acceptance of the new terms.

21. Contact Information

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